Refund & Return Policy

At GALLERYOILART, each oil painting is a one-of-a-kind creation, hand-painted by our skilled artists with care and precision. We strive to ensure every customer is fully satisfied with their purchase. Below is our transparent refund and return policy to help you collect art with confidence.

Custom Artwork Policy

Custom orders (including paintings with custom size, color, or subject) are non-refundable after shipment.

If you wish to cancel a custom order before shipping, please contact us within 6 hours of placing your order.

A $100 material fee will be deducted if cancellation is requested after 6 hours but before shipping.

Custom artworks are made to order and cannot be resold. Thank you for your understanding.

Exchanges & Shipping Damage

If your artwork arrives damaged during shipping, we offer a free replacement or a full refund.

Please email us within 48 hours of delivery with:

Your order number

Clear photos of the damage and the outer packaging

We will handle the courier claim and send you a replacement as soon as possible.

Artwork Quality Guarantee

All our paintings are 100% hand-painted, and slight variations in brushwork, texture, or color are a natural and valued part of original artwork.

If the artwork does not match the description or product images on our website, you are eligible for a full refund.

Important Notes

The painting must be returned in as-new condition to be eligible for a refund.

Refunds will be processed within 3 business days of receiving and inspecting your return.

For PayPal and Shop Pay users: refunds may appear within 3 business days.

For credit/debit cards: 7–15 business days, depending on your bank.

Returns due to home framing errors or accidental damage after receipt are not covered.

Please keep the original packaging for return use to avoid extra repacking costs.

Disputes & Support

We’re committed to excellent customer service. If you encounter any issue, we encourage you to contact us directly before opening a dispute with your financial institution. We’ll do our best to resolve the issue quickly and fairly.

If a dispute is opened with the bank, we will fully cooperate and respect their final decision.

To start a return, request an exchange, or ask any questions:

Email us at:

📧 info@galleryoilart.com

We’re here to help every step of the way.