Return & Refund Policy

At GALLERYOILART, every artwork is hand-painted to order and created specifically for each customer. Because each piece is individually produced, our return and refund policy differs from that of standard ready-made products.

1. Made-to-Order Artwork

All artworks purchased from GALLERYOILART are hand-painted and made to order. We do not sell ready-made mass-produced artwork.

Once an order has entered production, the artwork is created specifically for that order. Therefore, custom and made-to-order artworks are generally non-returnable and non-refundable due to a change of mind, personal preference, size preference, color preference, or change in interior design needs.

This includes orders involving:

• Custom sizes

• Custom colors

• Special requests

• Personalized artwork

• Customer-requested modifications

• Commissioned artwork

• Other artwork produced specifically according to customer requirements

2. Order Cancellation

If you need to cancel your order, please contact us at info@galleryoilart.com as soon as possible.

Cancellation requests received before production begins may be eligible for cancellation.

Once an artwork has entered the painting or production process, cancellation may no longer be possible because materials, labor, and production time have already been committed to the order.

Any approved cancellation after production has started may be subject to costs already incurred.

3. Artwork Approval

For applicable made-to-order artworks, GALLERYOILART may provide production or finished-artwork photos for customer review before shipment.

Please review any photos carefully and contact us promptly if you believe the artwork does not match the agreed specifications.

Minor differences in brushwork, texture, color, and artistic details are normal characteristics of hand-painted artwork and do not constitute defects.

4. Damaged Artwork

Please inspect your package and artwork immediately after delivery.

If your artwork arrives damaged, please contact us within 48 hours of delivery at:

info@galleryoilart.com

Please provide:

• Your order number

• Photos of the artwork

• Photos of the damaged packaging

• Photos showing the shipping label

• A description of the damage

Please keep all original packaging and shipping materials until the issue has been resolved.

After reviewing the evidence, we may provide an appropriate solution, which may include a repair, replacement, or refund.

5. Incorrect or Significantly Defective Artwork

If you receive an artwork that is:

• The wrong artwork

• Produced in the wrong agreed size

• Materially different from the confirmed order specifications

• Defective due to a production issue

• Damaged during delivery

please contact us before attempting to return the artwork.

We will review the situation and, where appropriate, provide a replacement, repair, or refund.

6. Natural Variations in Hand-Painted Artwork

Every GALLERYOILART artwork is individually hand-painted.

Natural variations may occur in:

• Brushstrokes

• Texture

• Paint application

• Color intensity

• Fine details

• Surface characteristics

These variations are an inherent part of hand-painted artwork and should not be considered defects.

Colors may also appear slightly different depending on your monitor, device, lighting conditions, and photography.

7. Returns for Change of Mind

Because every artwork is produced specifically after an order is placed, we generally do not accept returns simply because a customer changes their mind after production has begun.

This includes situations where the customer:

• No longer wants the artwork

• Changes their preferred style

• Changes their preferred color

• Chooses a different size

• Decides the artwork does not match their interior

• Finds that the artwork is different from their expectations despite matching the agreed product description

8. European Union Customers

For customers in the European Union, applicable consumer protection laws may provide a statutory 14-day right of withdrawal for certain purchases.

However, applicable laws may provide exceptions for goods made to the customer's specifications or clearly personalized.

Because our artworks are hand-painted to order, certain orders may fall within such exceptions.

Nothing in this policy is intended to exclude or limit any mandatory consumer rights that apply under the laws of your country or region.

9. International Orders

GALLERYOILART serves customers worldwide.

For international orders, customers may be responsible for applicable:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Local customs charges

These charges are generally separate from the artwork purchase price and may not be refundable, except where required by applicable law.

Return shipping procedures may vary depending on the destination country.

10. Refunds

If a refund is approved, it will normally be issued to the original payment method.

We will notify you once your refund has been approved.

Please allow up to 10 business days for us to process an approved refund. Your bank, credit card provider, or payment service may require additional time to complete the transaction.

11. How to Contact Us

Before sending any artwork back, please contact us first.

Email: info@galleryoilart.com

Please include:

• Order number

• Customer name

• Reason for contacting us

• Photos or videos of the artwork and packaging when applicable

We will review your request and provide the appropriate instructions.

12. Contact

If you have any questions regarding your artwork, order, production, delivery, returns, or refunds, please contact:

GALLERYOILART

Email: info@galleryoilart.com

Original Oil Art & Hand-Painted Wall Art

Serving Art Collectors Worldwide