Shipping policy
# GALLERYOILART Shipping Policy
**Last updated: September 2, 2026**
GALLERYOILART offers hand-painted, made-to-order artwork and ships to destinations served by our carrier partners. The exact shipping service, cost, and estimated delivery date shown at checkout control for your order.
## Production time
- **Standard production:** approximately **7–14 days** for a hand-painted piece. Timing may vary with size, subject complexity, frame, and order volume.
- **Expedited production:** may be available for an additional fee. Contact us before ordering or select the expedited option if it is shown at checkout. Expedited production does not guarantee a particular carrier delivery date.
## Transit time
Estimated transit is commonly **3–7 business days** after production and dispatch when an express service is available. Transit can take longer because of customs, weather, carrier delays, remote-area service, or other events outside our control. Tracking details will be sent when available.
## Packaging and formats
- **Rolled canvas:** rolled in a protective reinforced tube. A white border may be included for stretching or framing where specified on the product page.
- **Stretched canvas:** mounted on a wooden inner frame and protected for transport.
- **Framed artwork:** secured with protective materials and, where appropriate, a custom wooden crate. Frame availability depends on the product options shown at checkout.
Please inspect the package before signing for delivery where the carrier allows. Keep the packaging until you have confirmed that the artwork arrived safely.
## Artwork preview and approval
For custom artwork, we may send photos or videos of the finished piece before dispatch. If we request approval, the order will be shipped after you confirm or after a reasonable review period stated in our message. A preview may not show every detail exactly as it appears in person because of lighting and screen differences.
## Customs, duties, and taxes
Import duties, VAT, brokerage fees, and other destination charges depend on local law and are the buyer’s responsibility unless the checkout explicitly states otherwise. We cannot guarantee that a destination will be duty-free. We will provide reasonable shipping and customs documentation support when available.
## Address changes, gifts, and multiple items
Contact us as soon as possible if you need to change a shipping address or send an order as a gift. We cannot guarantee changes after dispatch. We may combine multiple items into one shipment where practical; separate production times may result in separate shipments.
## Loss or shipping damage
Contact us within **48 hours** of delivery if an artwork is damaged. Send your order number and clear photos of the artwork, outer packaging, shipping label, and any visible damage. Do not discard the packaging until we advise you. We will review the claim and, where appropriate, arrange a replacement, repair, or refund under our Return and Refund Policy.
## Contact
For shipping questions or special delivery needs, email **info@artreoa.com** or call **+1 (929) 483-6783**. Replace these details before publication if GALLERYOILART will use another support email or legal business address.