Purchase Options & Cancellation Policy

Last Updated: November 4, 2026

At GALLERYOILART, every painting is carefully hand-painted to order. Customers can select their preferred artwork size and finish before completing checkout. Because each order is prepared specifically for the customer, our cancellation and modification policy is as follows.

1. Order Confirmation

Once your payment is successfully completed, your order is confirmed. Please carefully review your selected artwork, size, finish, and shipping address before placing your order.

Your selected options will be used to create your artwork.

2. Order Cancellation

If you wish to cancel your order, please contact us at info@galleryoilart.com within 24 hours of placing your order.

• Before production begins: You may cancel your order for a full refund.

• After production begins: Cancellation may be subject to a deduction for documented materials and production costs already incurred. We will inform you of the applicable deduction before processing the cancellation.

• After artwork approval: Once you approve the finished artwork photos or videos, cancellation before dispatch may be subject to a 20% cancellation fee.

• After shipment: Orders cannot be cancelled once they have been dispatched. Please refer to our Refund & Return Policy for eligible claims.

3. Changes to Purchase Options

If you need to change your selected size, finish, or other order details, please contact us within 24 hours of placing your order.

We will do our best to accommodate your request, subject to production status and material availability.

Changes requested after production begins may incur additional costs.

4. Artwork Approval

Before shipping, we will send you photos or videos of your completed painting for approval.

You may request reasonable adjustments or a repaint before dispatch at no additional charge.

Please carefully review the artwork, size, finish, and details before confirming your approval.

Once approved, the artwork will proceed to final packaging and shipping.

5. Refund Processing

Approved cancellations will be refunded to the original payment method.

Refunds are generally processed within 3 business days after cancellation approval. The time it takes for the funds to appear depends on your payment provider or bank.

6. Damaged, Defective, or Incorrect Orders

If your artwork arrives damaged, defective, or significantly different from the approved order, please contact us within 7 days of delivery.

Include your order number and clear photos or videos so we can investigate and arrange an appropriate replacement or refund.

These rights are not affected by the cancellation restrictions above.

7. Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights applicable in your country or region.

For customers in the EU, UK, and other jurisdictions with statutory cancellation or withdrawal rights, applicable legal requirements will take precedence over this policy.

8. Contact Us

If you have questions about your purchase options, order changes, or cancellations, please contact us:

GALLERYOILART Customer Support

Email: info@galleryoilart.com

Website: https://galleryoilart.com/